Archive for March, 2010
Our Core Values Are None of Your Business…
After receiving crappy service from a credit card call center rep, a customer asked if the person knew the company’s core values… ??? What kind of a question is that? Why do you want to know? “I know them and I’m not going to tell you. Those are for internal purposes only, ” the customer [...]
Dancing Your Way into the New Normal
In 2007 I facilitated a strategic planning retreat for the Board of Directors for the Kansas City Ballet. After resolving the operational issues that had stalled the organization from real progress, they realized they didn’t have a vision big enough for the new, world class performing arts center that had just started construction. “We’ll never [...]
Lady Gaga and the New Normal – Part 2
Lady Gaga transforms another New Normal conversation: Safe sex. Cyndi Lauper and Gaga have teamed up with MAC cosmetic’s AIDS campaign, which raised over $160 million to bring awareness about the disease to women around the world. During a recent Good Morning America interview, George Stephanopoulos was “gaga over Gaga”. He wanted to talk about [...]
Lady Gaga and the New Normal – Part 1
What do Lady Gaga and The New Normal have in common? They’re about changing our conversations and supporting structures to reflect the new world challenges and opportunities. To understand exactly what the New Normal is, let’s take a look at the past. Accountability and Integrity When I left the corporate world 10 years ago and [...]
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